Terms and conditions
Draft for legal review. Not yet in force.
These are the rules for using Rocha. This is a working draft and must be reviewed by a lawyer before launch.
1. Who we are
Rocha provides an online marketplace where members buy and sell items to each other. We are not the seller of any item and do not own or inspect the items listed.
2. Your account
You must be 18 or older and give a mobile number you control. You are responsible for activity on your account. One account per person.
3. Selling
You may only list items you own, hold and are allowed to sell, described accurately and within our Prohibited items rules. When an item sells you must ship it within the stated time.
4. Buying and payment
When you buy, you pay the item price, delivery and the buyer protection fee shown at checkout. Rocha or its payment partner holds the payment until the order completes, is cancelled or is refunded under these terms.
5. Completion, returns and disputes
Orders complete when the buyer confirms receipt or the confirmation period ends. Returns and disputes follow the Returns policy. Our decision on a dispute is final as between members, without affecting your legal rights.
6. Wallet and payouts
Money from completed sales and refunds is held in your wallet and can be paid out to your registered mobile money or bank account. Promotional credit cannot be paid out or transferred and is forfeited if you close your account.
7. Fees
Fees are set out in the Fees page, which forms part of these terms. We may change fees for future orders by updating that page.
8. Things you must not do
Do not arrange payment outside the platform, misuse another person's information, manipulate reviews, or use the service for anything unlawful.
9. Suspension
We may remove listings and suspend or close accounts that break these terms. Money owed to you from completed orders remains payable unless it relates to fraud.
10. Liability and law
To be completed with legal advice: limitation of liability, governing law (Zimbabwe), consumer rights and how these terms are changed.