Skip to content
rocha
Help centre

Staying safe

Most scams rely on getting you to step outside the protected payment flow.

Warning signs

  • Someone asks you to pay by direct transfer "to save the fee".
  • Someone sends a link to a payment page outside this site.
  • A seller says they shipped but will not give a tracking number.
  • A buyer asks you to ship before the order shows as paid in My orders.
  • Anyone asks for your login code. We will never ask for it.

Meeting in person

  • Choose a busy public place in daylight.
  • Tell someone where you are going.
  • Check the item before giving your handover code.

If something feels wrong

Use Report on the listing, shop or message, and block the person. Our team reviews every report.