Returns
You can return an item that is significantly different from its listing, or is a counterfeit.
When a return is allowed
- You reported the problem within 48 hours of receiving the item.
- You have not tapped Item received.
- You paid with the Buy button.
How it works
- Open the order, tap Report a problem, choose a reason and add photos.
- The seller has 48 hours to accept the return or ask support to decide. If they do not answer, the return is accepted.
- Send the item back within 72 hours, by the same delivery method, and enter the tracking number. You pay for the return delivery.
- The item must come back as it arrived: unworn, unwashed, with any tags still attached.
- When the seller confirms it is back, you are refunded the item price, the original delivery cost and the fee.
Good to know
A seller cannot opt out. A line such as "no returns" in a shop or listing has no effect.
Refunds go to your wallet. From there you can shop with the money or pay it out.